Contact Us
Got a question about a sweepstakes casino we've covered, spotted something that needs updating, or just want to know more about how Sweepstakes Casinos works? This page is for that. We read every message that comes in, and we try to point people toward useful information rather than leaving them guessing.
What we can help with
Sweepstakes Casinos is an independent research and comparison site focused on sweepstakes and social casinos — platforms that let players enjoy casino-style games through a promotional sweepstakes model rather than traditional real-money wagering. We're not an operator ourselves, so we can't manage your account, process a redemption, or resolve a billing dispute with any of the sites listed here. What we can do is:
- Clarify how a platform's Gold Coins and Sweepstakes Coins work, and what separates the two
- Point you toward the operator's own support channel for account, verification or redemption issues
- Correct factual errors in a review — eligible states, welcome offers, redemption thresholds, or anything else that's out of date
- Answer general questions about how sweepstakes casinos operate in the US, including legal and eligibility basics
- Take feedback on the site itself, including suggestions for platforms we haven't yet reviewed
Why we're not the right contact for account issues
Each operator in our comparisons — including Crown Coins, SplashCoins, Casino.Click and the others ranked on this site — runs its own player support desk, its own identity verification process, and its own terms of service. If you're waiting on a Sweepstakes Coins redemption, need to submit ID for verification, or have a dispute about a bonus, that request has to go to the operator directly. Most platforms list a support email, live chat option, or help centre link inside the account dashboard or in the welcome email sent at signup. We simply don't have access to your account, your verification documents, or the operator's back-office systems, so we can't intervene in those matters.
Before you write in, a few things worth checking
A lot of questions we get are already covered elsewhere on the site, and you may get a faster answer by checking there first:
- General questions about how the sweepstakes model works, no-purchase entry, or setting limits on your play are covered on our Responsible Gambling page
- Questions about how we research and rate platforms, and how commercial relationships are kept separate from our rankings, are answered on our About Us page
- Questions about the legal terms governing use of this site sit on our Terms and Conditions page
If your question is about eligibility in a specific state, keep in mind that availability for sweepstakes casinos varies by operator and changes over time. Always check the platform's own terms and current state list rather than relying solely on what's published here, since laws and operator policies can shift without notice.
What to include if you're reporting an error
If you've spotted something inaccurate in one of our reviews — a welcome offer that's changed, a state that's no longer eligible, or a redemption threshold that's out of date — the fastest way to get it corrected is to be specific. Useful details include:
- The name of the platform and the page where you saw the information
- What the current, correct detail is (with a source if you have one)
- The date you checked, since sweepstakes casino terms and state eligibility can change quickly
We fact-check listings periodically, but reader tips are one of the ways we catch changes between reviews.
A note on what we can't offer
We can't provide legal advice about whether a particular sweepstakes casino is permitted where you live — that depends on state law and each operator's own policies, both of which change. We also can't offer financial advice about taxes on redeemed prizes; if you've redeemed Sweepstakes Coins for a prize, check with a tax professional or official state and federal guidance, since obligations vary by jurisdiction and individual circumstances.
Whatever the reason for reaching out, we aim to be straightforward: no scripted responses, no attempt to steer you toward a purchase, and no pretending we can fix something that's genuinely outside our control. If your question sits in that grey area, we'll tell you honestly and point you somewhere that can actually help.